At Kim Books, customer satisfaction is our top priority. We understand that sometimes you may need to return a book or request a refund, and we aim to make this process clear, fair, and hassle-free. This Refund Policy outlines the terms, conditions, and procedures for returns and refunds on purchases made through Kim Books.
1. General Information
Company Name: Kim Books Address: 39 Pendwyallt Rd, Cardiff CF14 7EG, United Kingdom Email:[email protected] Phone: +44 070 4048 0047
All purchases made through Kim Books are subject to this Refund Policy. By making a purchase, you acknowledge that you have read and understood our terms for returns and refunds.
2. Eligibility for Refunds
Refunds are eligible under the following conditions:
Defective or Damaged Products: If a book arrives damaged, defective, or with missing pages, you are entitled to a full refund or replacement.
Incorrect Items: If you receive an item different from what you ordered, Kim Books will issue a refund or replacement.
Cancelled Orders: Orders can be cancelled before shipment. Refunds will be issued if the order is successfully cancelled.
Note: Refunds are generally not available for books that have been read, used, or damaged by the customer, except in cases of manufacturer defects or errors on our part.
3. Refund Request Process
To request a refund, please follow these steps:
Contact Us: Notify Kim Books within 14 days of receiving the item by emailing [email protected] or calling +44 070 4048 0047. Include your order number, a description of the issue, and any relevant photos for damaged or defective items.
Return Authorization: Our team will review your request and provide a return authorization, if applicable, along with instructions for returning the item.
Return Shipping: You may be required to return the product in its original packaging. Customers are generally responsible for the cost of return shipping unless the item is defective or incorrectly shipped.
Refund Issuance: Once the returned item is received and inspected, Kim Books will process the refund using the original payment method. Refunds may take 5–10 business days to appear on your account, depending on your bank or payment provider.
4. Partial Refunds
In some cases, partial refunds may be granted, including:
Books returned without original packaging or missing components.
Books that have minor damage caused after delivery.
Discounted or promotional items sold under specific terms that limit refunds.
Any partial refund will be communicated clearly during the return process.
5. Exchanges
If you wish to exchange an item for a different title or edition, please contact us using the details above. Exchanges are subject to stock availability and are processed similarly to the refund procedure.
6. Non-Refundable Items
Certain items are non-refundable, including:
Gift cards or digital download books (unless defective).
Items marked as “final sale” or under specific promotional terms.
Books that show signs of use, damage, or missing components caused by the customer.
Please check the product description before purchase for any non-refundable terms.
7. Processing Refunds
All refunds are processed promptly upon verification of eligibility. The amount refunded will include the cost of the book and any applicable taxes, but may exclude shipping fees unless the refund is due to a mistake by Kim Books.
8. Customer Support
Our customer support team is available to assist with any questions, concerns, or special requests related to refunds and returns. You can reach us at:
We are committed to resolving issues efficiently and ensuring your experience with Kim Books remains positive.
9. Updates to Our Refund Policy
Kim Books may update this Refund Policy periodically to reflect changes in laws, regulations, or business practices. The most recent version will always be available on our website, and continued use of our services constitutes acceptance of any updates.
